CUSTOMER SUPPORT
Support plan
The ABRITES Support Plan is an annual subscription which provides access to the ABRITES ticketing system. The Abrites Support Plan Service (SPS) allows the customers to receive support from the Abrites support team. The support team will analyze, detect, determine and provide possible solutions to issues that customers may face while using the Abrites products. The SPS works in a written form using an Abrites ticketing platform. Once the SPS is purchased, an account in the platform is created for each customer where all the problem solving takes place instead of email. If the customer is registered with an Abrites partner, the ticket submission will be done by the partner and an individual account will NOT be created for the customer. The interval for initial response on behalf of ABRITES is up to 24 hours from case registration during business days.
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The SPS can only be used with active Annual Maintenance Subscription (AMS). The duration of the SPS is 12 months from the date of purchase.
AMS
Activate your Annual Maintenance Subscription to access additional special functions for vehicle diagnostics, key programming, module replacement, coding and programming. The AMS applies to all AVDI users worldwide and is the gateway to the full capacity of the Abrites products. It provides a 12-month access to the latest software releases, updates to existing functions and online services.
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